Q. How long will my order take to arrive?
A. Overall a package shouldn't take more than 15-35 business days to arrive and typical shipping times to the U.K., North America, Europe, Africa and Australasia are 20 business days.
Q. I made a large order but not all the items have arrived yet?
A. We ship items out in small groups so that you don't get stung at customs, and also to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive.
Q. My order has been dispatched, how can I track my order?
A. If you have ordered an item through our promotional (£0.00 per item) offer please note that we cannot offer a tracking number for your item.
Q. Why do you give your products away for free?
A. One of our goals has always been to make fashionable accessories attainable for everyone and sometimes we are able to offer this as part of a promotional offer.
Q. Are your promotional items actually free?
A. Yes, all we ask is for customers to cover postage and packaging fees when we are running promotional offers.
Q. Are there any other costs I need to pay?
A. We only ask customers to cover the small packaging and shipping costs to ship their order (around £7.99 to anywhere in the world). There are no other costs, now or in the future.
Q. How can you offer free products?
A. We order a vast amount of products every week, this allows us to get the lowest possible price. We also have special rates with our logistics partners which ensures we keep shipping and packaging charges to a minimum.
Q. Where will my order be dispatched from?
A. All orders are dispatched from our warehouse in Asia, this allows us to skip out any unnecessary overheads and pass on our discounts directly to customers.
Q. Why does the checkout page state my information will be transferred to the United States?
The Ottega website runs on Shopify, one of the world's most popular and secure e-commerce platforms. Shopify's secure servers are based in the United States, therefore our customer's information is transferred to the USA.
This is standard practice and ensures your information is kept as safe as possible.
Q. Do you sell my details to any other companies?
A. We value your trust. Your personal details will never be sold to third parties.
Q. How safe is it to place an order on your site, will you have access to my bank details?
A. Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant.
Ottega itself does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves.
Alternatively you can make payment through our additional payment provider Paypal.
If you have a question which isn't answered here, please email us at firstname.lastname@example.org.